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Remote Troubleshooting of Medical Equipment

B+B SmartWorx - Ottawa, United States

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A large medical equipment manufacturer found that sending technicians to troubleshoot equipment at healthcare facilities was expensive and time-consuming, and that it led to frustration for both the customers and their patients. Remote monitoring would improve service and save money at the same time, so B+B SmartWorx provided the manufacturer with custom-built Ethernet mini Serial Servers.

The manufacturer used them to connect medical equipment to the Ethernet backbone in each facility. The manufacturer was then able to log into, monitor and troubleshoot each piece of equipment remotely, and to solve many problems long before a technician would have been able to arrive upon the scene. They could also collaborate with the healthcare providers' own technicians via email or telephone, as both parties were able to view and discuss the equipment data at the same time. As part of the project, B+B SmartWorx provided custom branding with the manufacturer's logo and part number.

Trouble shoot med equip ref design image
Custom Mini Ethernet to RS-232 Serial Converter:

B+B SmartWorx products Used in this Reference Design

VESP Series
VESP Series Ethernet to Serial Converter
Picture of VESP Series